FAQ
Q1:Do you support Sample order?
We accept MOQ 1 set, so we can accept Samples order before the real order per customers’ requirement,
sample are not free charge.
Sample delivery will take approximately 1-3 working days after payment received,
bulk order lead time is about 5-15 days based on
your quantity.
Q2:What is your Payment Terms?
We can Support TT,Western Union,Paypal, you can also send money via direct online payment,meanwhile,
our company support Trade Assurance, which is 100% Production quality / on-time shippment / payment Protection.
Q3:Since there are so many company,how I can believe Shineco is the best factory we can cooperation?
1.First of all,our products and accessories have been inspected and tested by 3 times during every production process,
and all products will aging above 15 days before ship out,so excent quality is promised.
2.All products enjoy 5year warranty. If there is no man-made problem, we will replace or repair for your freely.
3. We own the best after sale service, if you face any problem,our team will response within 24 hours,and we can provide remote maintenance by teamviewer or telephone
Q4:Do you support OEM?
Of course yes,OEM orders are warmly welcome,we can imprint your logo on products and let your logo shine anywhere.
Q5:How to place the order?
1.Directly place order from our alibaba website
2.Send your requirement to Tina email or add her skype: shineco.tina for details
Payment Terms:
1. Payment: T/T, Westerunion, Paypal or online pay
2.MOQ: 1 Set
3. Warranty: 5 Years